A global supplier of security inks and related solutions provides service contracts on its equipment at client sites around the world. They adopted robust maintenance processes, with on-site technicians and a preventive maintenance schedule to meet stringent customer Service Level Agreement (SLA) targets for production volumes.
Their schedule-based preventive maintenance program achieved SLA targets, however it was not sustainable. The cost, time and effort to support customer SLA targets eroded margins; unplanned downtime adversely impacted operational efficiencies; and protocols were not easily scalable due to the dependency on human expertise at the customer sites.
QiO's Foresight Maintenance application was deployed to build a digital twin of the equipment failure using predictive analytics generating insights and then turning them into actions. QiO's solution addressed
Using machine-learning techniques, the model was integrated with ServiceNow to improve Preventive Maintenance actions.